Satele Shan Dual

We offer free standard shipping on all orders (Excluding USA). If you want to receive your package faster, please contact us. And you may be responsible for the difference between expedited shipping and standard shipping. For more information about shipping please check Shipping policy

Our shipping time is typically 7-10 days to all locations, as well as an additional 3-5 business days of processing time. Learn more.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Mostly we use these carriers DHL. It takes 7-10 business days to delivery.

Our shipping partners unfortunately are NOT able to deliver shipments to a post office box. This includes APO, FPO and DPO. Shipments can only be delivered directly to the receiver's shipping address and a signature of receipt is required.

If you need to cancel or modify your order, please contact our customer service team as soon as possible within 24hrs. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel or modify your order if it has already been processed.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Learn more.

We offer a One Year warranty on our products. If you have any problems with your saber within the first One Year of receiving your order, we will repair or replace your saber free of charge. If your warranty period expires, we will still receive parts from us for repair at a separate cost.

We accept returns within 30 days of delivery.The returned item(s) must be in new and unused condition. The return must include all the materials that came with the original shipping, including the product, tool, instruction manual, and packaging.You will also need the receipt or proof of purchase, your order number, or other information. You can return your product(s) to our warehouses in the United States.